Me2Concept will be happy to assist you in determining if your claim is covered under the manufacturer's limited warranty. This document outlines the warranty service process. Please contact Me2Concept at 1 844 233 9744 with any questions regarding the limited manufacturer warranty for your specific item.
Upholstery (Sofa, Loveseat, Chair, Sectional, Ottoman, etc.)
Except as otherwise specifically limited the following warranty periods shall apply:
|Recliner mechanisms:||1 year|
|Sleeper mechanism||1 year|
*** Scratches, gouges, stains, heat marks, water marks, imprints, ink, marker, abuse, neglect, settling of cushions, shrinkage, wrinkling of fabric and normal wear are not covered under any warranty. Me2Concept assumes no responsibility for fabric that is replaced as dye lots vary. Me2Concept reserves the right to replace any fabric part but does not guarantee an exact match as dye lots do vary.
Wood products (Tables, Chairs, China Tops, Buffets, Dressers, Nightstands, Chests, etc.)
All come with a one year (1 year) warranty against defects in workmanship.
***Scratches, gouges, stains, heat marks, water marks, imprints, ink, marker, abuse, neglect and normal wear are not covered under any warranty.
Mattresses (Mattresses, Box Springs and Foundations)
Although Me2Concept will honor any claim deemed to be a manufacturing defect, Me2Concept does not evaluate mattresses, box springs, or foundations. If you think you may have an issue with your mattress, box spring, or foundation then Me2Concept can request an evaluation for you for a nominal fee. An independent inspection company will be dispatched to your home once the fee is secured.
*** DO NOT BRING ANY MATTRESS, BOX SPRING, OR FOUNDATION TO ANY STORE FOR EVALUATION.
Limited Warranty Summary
If your claim is determined to have a manufacturing issue, Me2Concept reserves the right to exercise one of the options listed below at its sole discretion.
a. Service the item in our service shop
b. Service the item in your home if applicable
c. Replace any part or parts of the item
It is your responsibility to transport the item to our Service Center if service is required. Please contact our Customer Care department for assistance in filing a claim and additional details on the claims process. If needed, Me2Concept can pick up your merchandise for service for a nominal fee. Me2Concept does offer an IN-HOME evaluation service if needed for a nominal fee. Please contact our Customer Care department for details and fees for evaluations in your home.
How can I file a warranty claim?
Contact our Customer Care department at 1 844 233 9744. Our Warranty Service Representatives will assist you in determining if your claim is covered.
Do you offer In-Home Service?
Me2Concept offers an in-home evaluation for a nominal fee. If technician determines that he can service the unit at the time of the visit, he will service the unit. However, if unit cannot be serviced in-home and the claim is covered under the manufacturer’s warranty you will need to transport your merchandise to the nearest Service Center if authorized by Warranty Service.
Can I bring my merchandise in for service?
You must have an open claim and authorization from our Warranty Service team prior to transporting your merchandise to your Service Center.
If the claim is covered under the manufactures warranty, parts and labor are offered at no charge to you within the first year of ownership.
After the first year of ownership, parts only are covered during the warranty period if the claim is covered under the manufactures warranty. Labor charges do apply and are your responsibility. Contact our Customer Care department for labor rates.
If the claim is not covered under the manufactures warranty or the warranty period has expired, Me2Concept may still offer service. However, parts and labor charges do apply and are your responsibility. Contact our Customer Care department for labor rates and parts quotes.
Me2Concept may offer a pick up of the merchandise for a fee. Contact our Customer Care department for rates on picking up merchandise for service.
Turkey Contact :
İNŞAAT YAT.VE TURZ.HİZM. ANONİM ŞİRKETİ
Phone : 90 212 288 25 51
Contact name : Ms.Oznur Ramoglu